Page 7 - 2022 Annual Report

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CONTINUOUS IMPROVEMENT:
3 Internal Initiatives to Better Serve our Community
To formalize its commitment to diversity, equity and inclusion, BREC created a DEI Council with members from every department in the agency. The group created a mission statement, inclusion policy, guiding document and internal survey to guide planning. The council meets once a month and hosts Talk Tuesday training events (300 training hours), a DEI Spirit week and DEI Festival including food, vendors, interactive learning demonstrations and much more. Nearly 200 staff attended and in the post event survey, said it felt like an employee appreciation event and suggested opening it up to the public.
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BREC is continuing a strategic initiative to streamline internal processes and data to eliminate duplicate work and provide detailed reporting for better decision-making and accountability to the public. After the implementation of a new dynamic ERP system and new software for zoo and golf sales, in 2022 a system for asset management was launched and a new capital project management software is being developed. Zoo and Golf staff are seeing a tremendous benefit with ease of use for visitors as well as the ability to communicate directly with them after a visit and Park Operations is tracking routine maintenance and repairs, life cycles of inventory and park and facility issues.
Employee engagement surveys show that, other than pay, training is the number one request of BREC staff. In addition to BREC university providing more than 16,000 hours of training, the Zoo provided nutritional and educational classes for its Commissary Manager, animal shipment training to Zookeepers and online training with the San Diego Wildlife Alliance.